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Returns Policy

FULL DETAILS OF OUR RETURNS POLICY CAN BE FOUND AT CLAUSE 10 OF OUR GENERAL TERMS AND CONDITIONS [WHICH CAN BE ACCESSED AT WWW.LABM.COM/TANDC.ASP]. FOR EASE OF REFERENCE, WE HAVE SET OUT A SUMMARY OF OUR RETURNS POLICY BELOW. PLEASE NOTE THAT THIS SUMMARY IS NOT A LEGAL DOCUMENT, DOES NOT FORM PART OF OUR TERMS AND CONDITIONS OR A REPRESENTATION ON WHICH YOU SHOULD RELY AND IS NOT A SUBSTITUTE FOR READING OUR FULL GENERAL TERMS AND CONDITIONS.

If our goods do not conform to the published specification, we will either give you a full refund for the item or repair or supply a replacement free of charge.  We will only do so if:

(a) you have given us written notice:
(i) in the case of a defect that is apparent on normal inspection, within 7 days of delivery;
(ii) in the case of a latent defect, within 7 days of the date upon which such defect became, or ought reasonably to have become apparent;
(b) the defect has not arisen from fair wear and tear, wilful damage, negligence, abnormal working conditions or environment, improper use, misuse or alteration or repair of the goods;
(c) the goods have been stored in accordance with our instructions and in the case of consumables the lesser of 12 months from delivery or the expiry date has not passed;
(d) the goods have not been used whilst allegedly defective or in need of repair;
(e) no one  other than us has dismantled or repaired the goods or attempted to do so;
(f) you return, within 7 days of our request, the defective goods carriage paid, to us; or, at our discretion, give us all reasonable access to your premises in order to investigate such defects and to inspect and test such goods, and we are satisfied that such defect is evident; and
(g)you have accepted and paid in full for the original goods.

The remedy above is your exclusive remedy for any defective goods.

We are not liable for defects if we have not manufactured the goods but, if possible, we will pass on the benefit of any warranty to you. 

We are not liable for any defects arising out of your acts or omissions. 

Where goods are to be delivered by instalments, a defect in one instalment does not permit you to cancel the remainder of the instalments.